Privacy Policy

1. Information We Collect

We collect information in three main categories:

a. Information You Provide Directly

• Organization name, address, and contact details
• Administrator names, email addresses, phone numbers
• Login credentials
• Donor information provided by organizations
• Zakat and sadaqah applicant data
• Communications with our support team

b. Automatically Collected Information

• IP address
• Browser and device type
• Pages visited and time spent
• Log files and usage activity

c. Financial Information

Payments are processed through third-party payment providers. Rahmah Exchange does not store or process credit card or banking details directly.

2. How We Use Information

We use collected information to:

• Operate and maintain the platform
• Create and manage user accounts
• Process donations and applications
• Provide customer support
• Improve system performance
• Send system and service-related messages
• Prevent fraud and misuse

3. Data Ownership and Role

Organizations retain full ownership of all donor and applicant data entered into the platform.

Rahmah Exchange acts as a service provider and data processor. We do not claim ownership over any organization, donor, or applicant data.

4. Data Sharing and Disclosure

We do not sell, rent, or trade personal data.

We share data only with:

• Technology service providers necessary to operate the Service
• Payment processors for transaction handling
• Legal authorities when required by law or court order

5. Data Security

We apply reasonable administrative, technical, and physical safeguards, including:

• Encrypted data transmission
• Secure cloud hosting
• Role-based access controls
• Limited internal access

6. Data Retention

We retain data for as long as your account remains active or as required for legal, regulatory, or operational reasons.

Upon account termination, organizations may request data export or deletion.

7. Your Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion
• Export your data

Requests should be sent to: support@rahmahexchange.com

8. Cookies

We use cookies and similar technologies for:

• User authentication
• Session management
• Platform analytics

You control cookie settings through your browser.

9. Third-Party Services

Rahmah Exchange integrates with third-party services including payment processors, email providers, and analytics platforms. Their data practices follow their own privacy policies.

10. Children's Information

Rahmah Exchange does not knowingly collect information from children under 13. All users must be authorized representatives of an organization.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of the Service indicates acceptance of updated terms.